"Storm Chasers" Part 2

At Servpro of Ravenswood we prefer to work directly with insurance companies and their independent adjusters. We have built good relationships with both local agents and also with their corporate offices. In fact, a portion of our calls and business come directly from some of the largest insurance providers in the country.

We have handled jobs that were signed but for whatever reason the homeowner cancelled the work so we stopped and simply left the job site. We understand that homeowners should be comfortable with the people and company working in their home or business. The homeowner is always right and in the end it's their home. 

Servpro of Ravenswood isn't going anywhere and were looking to build on our reputation (check out our Yelp rating and Better Business Bureau) as trusted fire and water restoration professionals. We realize that chasing and pressuring vulnerable and possibly traumatized homeowners after a disaster isn't going to further our reputation. I have seen fire losses in the city with three to four public adjusters and restoration companies literally circling the home waiting to talk to the homeowner or insured with a clipboard in hand. Meanwhile the people who lost their home are staring at their loss and should really have time to think about their next step and most likely call their insurance agent for direction. I've also seen restoration contractors  walking on the street towards a still smoldering fire with fans in hand ready to set up. The firemen weren't even finished!

We value our partners in the insurance industry and want to keep that relationship open and trustworthy by performing a valuable service for their homeowners. Period.